Thank you for shopping with Eureka Toys. We strive to provide you with high-quality products and excellent customer service. This Refund Policy outlines our guidelines and procedures for processing refunds, exchanges, and returns.
1. Returns and Exchanges:
If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item, subject to the following conditions:
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [number] days of receiving your order. We will provide instructions for returning the item and offer you the option of a replacement or a full refund, including any shipping costs.
Wrong Item Received: If you receive the wrong item, please contact us within [number] days of receiving your order. We will arrange for the correct item to be shipped to you or provide you with a full refund, including any shipping costs.
Change of Mind: If you change your mind about a purchase and would like to return or exchange the item, please contact us within [number] days of receiving your order. The item must be unused, in its original packaging, and in a resaleable condition. Return shipping costs will be your responsibility, and we will refund the purchase amount (excluding original shipping costs) upon receiving and inspecting the returned item.
2. Refund Process:
To initiate a refund or exchange, please follow these steps:
- Contact our customer support team at [email] or [phone] within the specified timeframe.
- Provide your order number, a description of the issue, and any relevant photos.
- Wait for instructions from our customer support team regarding the return or exchange process.
Please note that refunds will be processed using the original payment method within [number] days of receiving the returned item.
3. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards or vouchers.
- Downloadable digital products.
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Return Shipping:
For returns or exchanges due to change of mind or other non-defective reasons, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. Return shipping costs for damaged, defective, or wrong items will be covered by us.
5. Contact Us:
If you have any questions or concerns about our refund and return policy, please contact us
Thank you for shopping with Eureka Toys. We strive to provide you with high-quality products and excellent customer service. This Refund Policy outlines our guidelines and procedures for processing refunds, exchanges, and returns.
1. Returns and Exchanges:
If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item, subject to the following conditions:
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [number] days of receiving your order. We will provide instructions for returning the item and offer you the option of a replacement or a full refund, including any shipping costs.
Wrong Item Received: If you receive the wrong item, please contact us within [number] days of receiving your order. We will arrange for the correct item to be shipped to you or provide you with a full refund, including any shipping costs.
Change of Mind: If you change your mind about a purchase and would like to return or exchange the item, please contact us within [number] days of receiving your order. The item must be unused, in its original packaging, and in a resaleable condition. Return shipping costs will be your responsibility, and we will refund the purchase amount (excluding original shipping costs) upon receiving and inspecting the returned item.
2. Refund Process:
To initiate a refund or exchange, please follow these steps:
- Contact our customer support team at [email] or [phone] within the specified timeframe.
- Provide your order number, a description of the issue, and any relevant photos.
- Wait for instructions from our customer support team regarding the return or exchange process.
Please note that refunds will be processed using the original payment method within [number] days of receiving the returned item.
3. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards or vouchers.
- Downloadable digital products.
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Return Shipping:
For returns or exchanges due to change of mind or other non-defective reasons, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. Return shipping costs for damaged, defective, or wrong items will be covered by us.
5. Contact Us:
If you have any questions or concerns about our refund and return policy, please contact us
Thank you for shopping with Eureka Toys. We strive to provide you with high-quality products and excellent customer service. This Refund Policy outlines our guidelines and procedures for processing refunds, exchanges, and returns.
1. Returns and Exchanges:
If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item, subject to the following conditions:
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [number] days of receiving your order. We will provide instructions for returning the item and offer you the option of a replacement or a full refund, including any shipping costs.
Wrong Item Received: If you receive the wrong item, please contact us within [number] days of receiving your order. We will arrange for the correct item to be shipped to you or provide you with a full refund, including any shipping costs.
Change of Mind: If you change your mind about a purchase and would like to return or exchange the item, please contact us within [number] days of receiving your order. The item must be unused, in its original packaging, and in a resaleable condition. Return shipping costs will be your responsibility, and we will refund the purchase amount (excluding original shipping costs) upon receiving and inspecting the returned item.
2. Refund Process:
To initiate a refund or exchange, please follow these steps:
- Contact our customer support team at [email] or [phone] within the specified timeframe.
- Provide your order number, a description of the issue, and any relevant photos.
- Wait for instructions from our customer support team regarding the return or exchange process.
Please note that refunds will be processed using the original payment method within [number] days of receiving the returned item.
3. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards or vouchers.
- Downloadable digital products.
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Return Shipping:
For returns or exchanges due to change of mind or other non-defective reasons, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. Return shipping costs for damaged, defective, or wrong items will be covered by us.
5. Contact Us:
If you have any questions or concerns about our refund and return policy, please contact us
Thank you for shopping with Eureka Toys. We strive to provide you with high-quality products and excellent customer service. This Refund Policy outlines our guidelines and procedures for processing refunds, exchanges, and returns.
1. Returns and Exchanges:
If you are not completely satisfied with your purchase, you may be eligible to return or exchange the item, subject to the following conditions:
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [number] days of receiving your order. We will provide instructions for returning the item and offer you the option of a replacement or a full refund, including any shipping costs.
Wrong Item Received: If you receive the wrong item, please contact us within [number] days of receiving your order. We will arrange for the correct item to be shipped to you or provide you with a full refund, including any shipping costs.
Change of Mind: If you change your mind about a purchase and would like to return or exchange the item, please contact us within [number] days of receiving your order. The item must be unused, in its original packaging, and in a resaleable condition. Return shipping costs will be your responsibility, and we will refund the purchase amount (excluding original shipping costs) upon receiving and inspecting the returned item.
2. Refund Process:
To initiate a refund or exchange, please follow these steps:
- Contact our customer support team at [email] or [phone] within the specified timeframe.
- Provide your order number, a description of the issue, and any relevant photos.
- Wait for instructions from our customer support team regarding the return or exchange process.
Please note that refunds will be processed using the original payment method within [number] days of receiving the returned item.
3. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards or vouchers.
- Downloadable digital products.
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Return Shipping:
For returns or exchanges due to change of mind or other non-defective reasons, you are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. Return shipping costs for damaged, defective, or wrong items will be covered by us.
5. Contact Us:
If you have any questions or concerns about our refund and return policy, please contact us